jiibay Privacy Policy

This Privacy Policy ("Policy") sets out how jiibay ("jiibay," "we," "us," "our"), the operator of the online gaming and sports betting platform accessible at jiibay.net, collects, uses, stores, discloses, and otherwise processes personal data relating to registered players, website visitors, and any other individuals who interact with the jiibay platform or communications.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), the issuances of the National Privacy Commission (NPC), and the data handling requirements applicable to PAGCOR-licensed online gaming operators in the Philippines.

By registering a jiibay account, accessing the platform, or otherwise engaging with jiibay's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the jiibay platform.

This Policy should be read alongside jiibay's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference and form part of the full agreement between you and jiibay.

jiibay collects personal data through several channels: directly from you at registration and during platform use, automatically through technical systems when you access the platform, and in limited cases from third-party service providers who assist jiibay in delivering its services. The categories of personal data we process are as follows:

jiibay uses the personal data we collect for the following purposes. Each processing activity is tied to a specific lawful basis, which is explained in Section 04 below.

• Account creation and management: Processing your registration, creating and maintaining your jiibay account, verifying your identity, and managing your account settings and preferences.
• Platform operation: Enabling you to access games, place bets, claim bonuses, and use all features of the jiibay platform including slots, live casino, bingo, sports betting, and sabong.
• Payment processing: Facilitating deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment channels; reconciling transactions and resolving payment disputes.
• Identity verification (KYC): Verifying that you meet jiibay's eligibility requirements, including the 21+ age requirement mandated by PAGCOR, and confirming that you are who you say you are.
• Regulatory compliance: Meeting jiibay's obligations under PAGCOR licensing conditions, the Philippine Anti-Money Laundering Act (AMLA), and other applicable Philippine laws and regulations, including reporting requirements to the Anti-Money Laundering Council (AMLC).
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, bonus abuse, money laundering, and other prohibited conduct on the platform.
• Responsible gaming: Monitoring gaming activity to identify signs of problem gambling behavior, enforcing self-exclusion requests, and providing responsible gaming interventions where appropriate.
• Customer support: Responding to your inquiries, resolving complaints, processing dispute escalations, and providing 24/7 live chat and email support through jiibay's Filipino support team.
• Platform improvement: Analyzing aggregated and anonymized usage data to improve the jiibay platform, optimize game offerings, and enhance user experience for Filipino players.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates via email or SMS, where you have provided consent to receive such communications. You may opt out at any time through your account settings.

Under the Philippine Data Privacy Act, every processing activity must have a lawful basis. jiibay relies on the following lawful bases for processing your personal data:

• Contractual necessity: Processing required to perform the contract between you and jiibay — specifically, operating your account, enabling gameplay, processing payments, and delivering all features of the jiibay platform as described in the Terms & Conditions.
• Legal obligation: Processing required for jiibay to comply with its legal and regulatory obligations, including PAGCOR licensing requirements, AMLA compliance, tax reporting, and NPC data protection obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where jiibay's legitimate interests in operating a safe and compliant platform are not overridden by your rights and interests.
• Consent: Processing for marketing communications and optional data uses where you have given clear, informed, and freely withdrawable consent. You may withdraw marketing consent at any time via your jiibay account settings or by contacting support.

jiibay does not sell, rent, or trade your personal data to third-party marketers, data brokers, or any party for commercial purposes. Your data is shared only in the limited circumstances described below, and only to the extent necessary for the specified purpose:

• PAGCOR and Philippine regulatory authorities: jiibay is required to provide player data, transaction records, and gaming activity reports to PAGCOR as the licensing authority, and to the Anti-Money Laundering Council (AMLC) where legally mandated. These disclosures are made under legal obligation and are not subject to your consent.
• Identity verification providers: jiibay uses third-party KYC and identity verification service providers to process government ID documents and perform liveness checks. These providers act as data processors on jiibay's instructions and are contractually bound to handle your data securely.
• Payment processors: Transaction data is shared with GCash, PayMaya, and the relevant Philippine banking partners (BPI, BDO, Metrobank) to facilitate deposits and withdrawals. These providers process data under their own privacy policies as independent controllers for the payment leg of the transaction.
• Game providers: Limited technical identifiers (not your full identity data) are shared with jiibay's licensed game providers (such as JILI, PG Soft, and Pragmatic Play) to enable game session management and RNG certification audit trails.
• Fraud prevention services: jiibay may share device fingerprint data, IP addresses, and account activity indicators with fraud prevention and security service providers to detect and prevent prohibited conduct on the platform.
• Professional advisors: jiibay may share data with legal counsel, auditors, and compliance consultants under strict confidentiality obligations where necessary to obtain professional advice.
• Law enforcement: jiibay may disclose personal data to Philippine law enforcement agencies (including the NBI or PNP) where required by a valid court order, warrant, or other legally binding demand from a competent Philippine authority.

jiibay uses cookies and similar tracking technologies on the jiibay website and platform to ensure proper functionality, enhance your user experience, and gather analytics that help us improve the platform for Filipino players. The types of cookies jiibay uses are as follows:

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the jiibay platform, including your ability to log in and place bets. Disabling functional cookies may result in your preferences not being saved between sessions.

jiibay retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply as a general guide:

When personal data is no longer required for its retention purpose, jiibay will securely delete or anonymize it in accordance with our internal data disposal procedures. Anonymized data (from which you cannot be individually identified) may be retained indefinitely for statistical and analytical purposes.

jiibay implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the jiibay platform is encrypted using 256-bit SSL/TLS encryption. This applies to the website, mobile platform, and all API communications.
• Data encryption at rest: Sensitive personal data — including identity documents, government ID numbers, and financial account references — is encrypted in jiibay's databases using AES-256 encryption.
• Access controls: Access to personal data within jiibay's systems is granted on a strict need-to-know basis. Staff access is role-based, logged, and subject to regular review. Administrative access requires multi-factor authentication.
• Penetration testing: jiibay's platform undergoes regular independent security testing and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.
• Incident response: jiibay maintains a documented data breach response procedure. In the event of a breach affecting your personal data, jiibay will notify you and the National Privacy Commission within the timeframes prescribed by Philippine law.
• Staff training: All jiibay staff with access to personal data receive mandatory data protection training and are bound by confidentiality obligations.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to the personal data that jiibay holds about you. These rights may be subject to certain limitations where jiibay has overriding legal obligations — for example, where data must be retained for AMLA or PAGCOR compliance purposes.

jiibay's platform is strictly restricted to individuals who are 21 years of age or older, in compliance with PAGCOR's age verification requirements for online gaming operators in the Philippines. This age restriction is higher than the general 18+ threshold applicable in many other jurisdictions and reflects the specific requirements of Philippine gaming law.

jiibay's registration process includes age verification steps designed to confirm that all players meet the 21+ requirement before gaining access to real-money gaming. This includes verification of government-issued identification documents during the KYC process.

If jiibay becomes aware that it has inadvertently collected personal data from an individual under the age of 21, we will immediately suspend the relevant account, delete the collected data, and take such other steps as may be required under Philippine law. If you are a parent or guardian and believe that your child may have registered a jiibay account, please contact us immediately at [email protected].

jiibay reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, updates to applicable Philippine law, changes in PAGCOR regulatory requirements, or improvements to our platform and services. The most current version of this Policy will always be available on the jiibay website at jiibay.net/privacy-policy.

Where changes to this Policy are material — meaning they significantly affect your rights or how we process your personal data — jiibay will notify registered players by email to the address associated with their account, and/or by displaying a prominent notice on the jiibay platform, at least 14 days before the changes take effect.

For minor or administrative changes that do not materially affect your rights (such as corrections of typographical errors or clarifications of existing practices), jiibay may update the Policy without advance notice, updating the "Last Updated" date at the top of this document.

jiibay has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act, managing data subject rights requests, and serving as the primary point of contact for data protection matters relating to the jiibay platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or jiibay's handling of your personal data, please contact the jiibay DPO using the details below:

• Email: [email protected] — use subject line "DPO / Privacy Inquiry"
• Live Chat: Available 24/7 from within your jiibay account dashboard after login
• Response Time: Privacy inquiries are acknowledged within 72 hours; substantive responses within 30 calendar days

If you are not satisfied with jiibay's response to your privacy concern, you have the right to escalate your complaint to the Philippine National Privacy Commission (NPC), which is the competent supervisory authority for data protection matters in the Philippines.